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Case Study: Turning a Mid‑Project Scope Drift into a Retention WinThe Setup – Spotting the DriftWhen you’re deep in a SaaS integration for a mid‑size tech firm, the client’s product roadmap can start to look like a moving target. Early warning signs – extra feature requests in weekly stand‑ups, vague “we’d like this to work better” comments, and a sudden spike in ticket volume – are the first clues that the original scope is slipping. In the 2025 Moovila State of the Industry report, 59% of managed service providers identified scope creep as their top project challenge, underscoring how common...